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Our Newsletter


Orders/Shipping & Returns

Bulk Orders, Expedited Shipping
Please place your order by calling us at (906) 346-2276.

Tax Exempt Organizations
Our system automatically charges Michigan 6% Sales Tax to all orders billing or shipping anywhere in Michigan. If you are a tax exempt organization, please provide your tax exemption certificate number in the Order Instructions/Comments section at the end of your order placement. The Michigan 6% Sales Tax portion of your order will be refunded to the account used to pay for the order. If you prefer, please call our office and we can place the order over the phone. 
 
Shipping
The weight of your order will determine the shipping amount and method used.  We currently use Federal Express and the United States Postal Service to carefully ship our products throughout the United States. If your business prefers to use your Federal Express account or UPS account to ship your products to you, please place your order by calling us at (906) 346-2276.

Street Guide orders typically ship in 1 - 3 business days. Our system emails a shipment notification to the email associated with the order which includes the tracking number.

  • Single Street Guides ship via USPS First Class Mail.
  • Multiple Street Guides ship via USPS Priority Mail
  • Bulk Street Guide orders of 50 or more typically ship via FedEx Ground

Wall Map orders typically ship in 1 - 4 business days. An exception to that is if the LAMINATION option is chosen. We currently use a third-party service for lamination and the turn-around time can be up to two weeks. Our system emails a shipment notification to the email associated with the order which includes the tracking number.

Return Policy
In the unlikely event that you are unsatisfied with your purchase from Metro Graphic Arts, items can be returned. Please note, most of our products can be viewed in detail on our website prior to purchase. In addition, if you have a question regarding a product, our knowledgeable sales team is willing and able to provide accurate product descriptions prior to purchase. Because of these factors, there is a restocking fee on all returned item(s). The restocking fee is 40% of the entire order. All shipping fees on returned item(s) are the responsibility of the customer. Please return item(s) to Metro Graphic Arts within 2 weeks of receipt along with a reason for your return. Thank you.